Customer service

You are always welcome to contact our customer service if you have questions or need help shopping in our store 💖 We are also happy to help if you want to know more about your order, delivery status or the like 🚀

You are also very welcome to take a look at our Questions & Answers page before contacting us 👍🏻 We could have answered a similar question earlier! 😄

Live Chat

You will find our customer service chat in the lower right corner of the entire website 🧭 The icon represents a speech bubble and you will be in direct contact with us 💬

Weekday Opening hours
Monday 09.00 - 22.00
Tuesday 09.00 - 22.00
Wednesday 09.00 - 22.00
Thursday 09.00 - 22.00
Friday 09.00 - 22.00
Saturday 12.00 - 22.00
Sunday 12.00 - 22.00

Outside of the above opening hours, you can instead leave us a message, which we will answer by e-mail when we are online again ✉️ Alternatively, you can send us your inquiry by e-mail so that we can get back to you for sure 😊

Visit our Help Universe

Get help shopping with us by
visiting our new Help Universe!

Go to the Help Universe ➜


You can also contact us via e-mail, by writing to ✏️ We answer inquiries by e-mail within 24 hours - also at the weekend 🥰

Contact form

Alternatively, you can use the contact form below to send us a message 🎈 The contact form corresponds to an email, so the same response times apply 👍🏻

Contact form

The contact form corresponds to an e-mail, so the same response times apply 👍🏻