Frequently asked questions
On this page you can read answers to the questions we most often receive from our customers. If you do not find the answer to your question, you are very welcome to contact us via chat or email to kundeservice@dalille.dk 🤗
Ordering and delivery
🤐 How discreet are payment and delivery?
We are very discreet and we ensure that no one knows that you have shopped with us ✅
We do not share your personal data or purchase information with anyone other than the carrier and your goods are sent in a brown cardboard box or black shipping bag 👏🏻 The package is therefore completely anonymous and no one will be able to guess what is in it 🔍
We do not share your personal data or purchase information with anyone other than the carrier and your goods are sent in a brown cardboard box or black shipping bag 👏🏻 The package is therefore completely anonymous and no one will be able to guess what is in it 🔍
💳 What payment methods can I use?
With us you can pay with Apple Pay, Google Pay, MobilePay, Visa, MasterCard, Maestro and
American Express 📱💳
🏦 What'll the bank statement say?
It's 100% anonymous! 💯 On your bank statement it will simply say “SP*PRI*VERV”. So don't worry, no one will be able to see what you bought or where you bought it from 🏦
🚚 How do I get free delivery?
We deliver free of charge with PostNord or GLS to Parcel box or post office, on all orders over DKK 750 to Denmark, SEK 1100 to Sweden and €99 to Europe 📦
📍 Can I choose my own delivery location?
Yes 👍🏻 You can choose which PostNord post office/box or GLS parcel shop you want your package delivered to 🚚
⚡ What does “fast delivery” mean?
Fast delivery means that we send the item today, so that it is delivered to you as soon as possible 🤗 This only applies to orders where all the items are in stock, when ordering before 15.00 on weekdays and applies both to delivery with PostNord and GLS ☝🏻
🤨 What do I do if a product is sold out?
Contact us on the chat 💬 We can see the current stock status for you and in some cases we have items in stock that have not yet been counted 🧮
Alternatively, the item can perhaps be reserved or pre-ordered ✔️
Alternatively, the item can perhaps be reserved or pre-ordered ✔️
🏢 Do you have a permit from the municipality?
If you have a nappy permit from your municipality, you just need to make your purchase from us as usual 👍🏻
After you have completed the order, you can use the order confirmation as documentation for your refund with the municipality 🤑 You also have the option of contacting us by e-mail or chat so that we can forward your invoice if the municipality asks for it 📜
After you have completed the order, you can use the order confirmation as documentation for your refund with the municipality 🤑 You also have the option of contacting us by e-mail or chat so that we can forward your invoice if the municipality asks for it 📜
🪄 How to redeem winnings from the scratch card game?
When you win in our scratch game, you will receive further information via email. In this email you will find everything you need to know to be able to claim your prize. If you are still in doubt, you can contact customer service via chat or email 🤗
Regarding your order
📦 Can I get an update on my order?
You can easily get an update on your order by going to our order tracking and searching for your order 🔍 You will need your order number - which is stated in your order confirmation - and the postal code to which the order should be delivered 📮
You can also search for your order by entering your tracking number, which you will have received no more than one hour after placing your order ✉️
If you haven't received a tracking number by email, you can still search for your order using the order and postal code 🙌🏻
Track your order
You can also search for your order by entering your tracking number, which you will have received no more than one hour after placing your order ✉️
If you haven't received a tracking number by email, you can still search for your order using the order and postal code 🙌🏻
Track your order
❌ Can I cancel/return my purchase?
Of course you can - and it's free! 💟
You have 14 days to cancel from the day you receive your package from us 💪🏻 If you want to cancel your purchase, we will send you everything you need and help you as best we can 👍🏻 You can read more about cancellation and returns in our Refund Policy 👨🏼⚖️
You have 14 days to cancel from the day you receive your package from us 💪🏻 If you want to cancel your purchase, we will send you everything you need and help you as best we can 👍🏻 You can read more about cancellation and returns in our Refund Policy 👨🏼⚖️
🎁 Was there an extra item in the package?
Oh, how lucky you are! 😍 Every now and then we put a little gift in the package when we pack your order at our warehouse - it can be anything from discount codes, to scratch cards, gift cards and even products from the store 🫢
Products and maintenance
🆕 What can you recommend for beginners?
For beginners, we recommend our Double Packs (click here) , where you buy two diapers at a time. This way you can easily try out a few different ones and find out which sizes and brands fit best.
In addition, we recommend that you take a look at our Favorites page (click here) .
In addition, we recommend that you take a look at our Favorites page (click here) .
🧽 How are the products maintained?
Our diapers are maintenance-free, they just need to be used, but when it comes to pacifiers and plastic pants, there are a number of steps you can follow to extend their lifespan. Our products are of high quality, but if you take good care of them, they will last longer.
We have made a video guide on how to maintain your pacifier, which you can find here: How to separate and clean your pacifier (click here) . In relation to plastic pants, you must follow the instructions on the package for the individual product, as there may be differences.
We have made a video guide on how to maintain your pacifier, which you can find here: How to separate and clean your pacifier (click here) . In relation to plastic pants, you must follow the instructions on the package for the individual product, as there may be differences.
🎯 How do I choose the right size?
When choosing the correct size for a product, you can follow this guide:
For diapers:
The sizes of diapers vary quite a bit, so you should look for the measurements on the product page for each product.
For pacifiers and baby bottles:
The sizes of pacifiers and feeding bottles are "one size". You do not have to choose a size for these products.
For accessories and other products:
For accessories and other products, please refer to the product page for the individual product. In most cases, such as creams, foundations and the like, a size does not need to be selected.
For plastic pants:
The rule of thumb when choosing a size for plastic pants is that you should choose the same size as you would choose if you were buying diapers (or underwear). If you normally wear size M in clothes, you should therefore choose size M in plastic pants.
For diapers:
The sizes of diapers vary quite a bit, so you should look for the measurements on the product page for each product.
For pacifiers and baby bottles:
The sizes of pacifiers and feeding bottles are "one size". You do not have to choose a size for these products.
For accessories and other products:
For accessories and other products, please refer to the product page for the individual product. In most cases, such as creams, foundations and the like, a size does not need to be selected.
For plastic pants:
The rule of thumb when choosing a size for plastic pants is that you should choose the same size as you would choose if you were buying diapers (or underwear). If you normally wear size M in clothes, you should therefore choose size M in plastic pants.
🩲 Are your products latex-free?
99% of our products are latex-free, but some products - such as bottle nipples for baby bottles - may contain latex to a greater or lesser extent. We always state on the product page for each product if it contains latex.
Additional questions
🕹️ How do I play the scratch card game?
You can play our scratch game by clicking here . Remember that you get one free game per day, so be sure to come back tomorrow ☝🏻
🛒 Do you have a physical store you can visit?
No, we do not have a physical store you can come and shop in at this time 😊 We ship all our orders from our warehouse in North Jutland, Denmark, but unfortunately you cannot visit us at our address 🙌🏻
🤑 How do I redeem discount codes and gift cards?
For discount codes:
You can use your discount code by entering the code on the payment page before completing the order. The discount will be automatically deducted from the amount you have to pay ☺️
For gift cards:
You can redeem gift cards in many ways, including via Apple Wallet, but if you want to redeem it on the website, you can click the link or enter the code at checkout. When you use a gift card, the remaining amount will still be available until the balance is zero 🙌🏻
For (physical) scratch cards:
For scratch cards, please look at the back of the ticket for further information on how to redeem your winnings. The method of redemption may differ from campaign to campaign 💰
You can use your discount code by entering the code on the payment page before completing the order. The discount will be automatically deducted from the amount you have to pay ☺️
For gift cards:
You can redeem gift cards in many ways, including via Apple Wallet, but if you want to redeem it on the website, you can click the link or enter the code at checkout. When you use a gift card, the remaining amount will still be available until the balance is zero 🙌🏻
For (physical) scratch cards:
For scratch cards, please look at the back of the ticket for further information on how to redeem your winnings. The method of redemption may differ from campaign to campaign 💰
🏳️🌈 What languages can I choose on the website?
When you shop with us you can choose between three languages, which are Danish, Swedish and English. You can change the language by clicking on the language selector at the top right of the website, or by visiting dalille.dk for Danish, dalille.se for Swedish or dalille.com for English.
🌍 Where do you deliver to and what does it cost?
Our customers are mainly from Denmark and Sweden, but we actually deliver to several other EU countries too – and more are on the way. At the moment, we deliver to the following countries:
We are also working on offering delivery to the Faroe Islands, Greenland, Germany, Norway, and the United Kingdom (UK).
| Delivery to | With PostNord | With GLS |
| Denmark | Pickup point: 59 DKK* *Free for orders over 750 DKK Home delivery: 99 DKK |
Pickup point: 49 DKK* *Free for orders over 750 DKK Home delivery: 89 DKK |
| Sweden | Pickup point: 125 SEK* *Free for orders over 1,100 SEK Home delivery: 200 SEK |
Pickup point: 110 SEK* *Free for orders over 1,100 SEK Home delivery: 195 SEK |
| Belgium | Pickup point: €24 Home delivery: €30 |
Pickup point: €22 Home delivery: €28 |
| Finland | Pickup point: €24 Home delivery: €30 |
Pickup point: €22 Home delivery: €28 |
| France | Pickup point: €24 Home delivery: €30 |
Pickup point: €22 Home delivery: €28 |
| Netherlands | Pickup point: €24 Home delivery: €30 |
Pickup point: €22 Home delivery: €28 |
| Italy | Pickup point: €24 Home delivery: €30 |
Pickup point: €22 Home delivery: €28 |
| Luxembourg | Pickup point: €24 Home delivery: €30 |
Pickup point: €22 Home delivery: €28 |
| Poland | Pickup point: €24 Home delivery: €30 |
Pickup point: €22 Home delivery: €28 |
| Spain | Pickup point: €24 Home delivery: €30 |
Pickup point: €22 Home delivery: €28 |
💬 How do I contact customer service?
You can always contact us via the Customer Service page 💬 On the page you will find our email address, a contact form and instructions for Live Chatting with us, directly from the website 😊
Still have questions? 🤔