Frequently asked questions

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Quick Questions & Replys

How discreet is it?

We are very discreet and we ensure that no one knows that you have shopped with us ✅

We do not share your personal data or purchase information with anyone other than the carrier and your goods are sent in a brown or black cardboard box, or black shipping bag 👏🏻 The package is therefore completely anonymous and no one will be able to guess what is in it 🔍

This is what the package looks like:

It's 100% anonymous! 💯 Your bank statement will simply say "SP*PRI*VERV". So don't worry, no one will be able to see what you bought or where you bought from 🏦
We provide free delivery to Parcel box or post office, on all orders over DKK 750 to Denmark, SEK 1100 to Sweden and €99 to Europe 📦
Yes 👍🏻 You can choose which PostNord package shop/box you want your package delivered to 🚚
Day-to-day delivery means that we send the item today so that it is delivered to you tomorrow 🤗 This only applies to orders for items that are in stock before 16.00 on weekdays and only applies to orders that are delivered to a parcel box or post office in Denmark ☝🏻
Contact us on the chat 💬 We can see the current stock status for you and in some cases we have items in stock that have not yet been counted 🧮

Alternatively, the item can perhaps be reserved or pre-ordered ✔️
Of course you can - and it's free! 💟

You have a 14-day right of cancellation from the day you receive your package from us 💪🏻 If you want to cancel your purchase, we will send you everything you need and help you as best we can 🫶🏻 You can read more about cancellation and return in our Refund Policy 👨🏼‍⚖️
You can always contact us via the Customer Service page 💬 On the page you will find both our e-mail address, a contact form and instructions for Live Chatting with us, directly from the website 😊
❌ Only applicable to customers from Denmark ❌

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