Frequently asked questions
Visit our Help Universe
Find even more good questions and answers
by visiting our new Help universe!
Quick Questions & Replys
How discreet is it?
We are very discreet and we ensure that no one knows that you have shopped with us ✅
We do not share your personal data or purchase information with anyone other than the carrier and your goods are sent in a brown or black cardboard box, or black shipping bag 👏🏻 The package is therefore completely anonymous and no one will be able to guess what is in it 🔍
What payment methods can I use?
With us you can pay with Apple Pay, Google Pay, MobilePay, Visa, MasterCard, Maestro and
American Express 📱💳
What will appear on the bank statement?
It's 100% anonymous! 💯 Your bank statement will simply say "SP*PRI*VERV". So don't worry, no one will be able to see what you bought or where you bought from 🏦
Can I get free delivery?
We deliver free of charge with PostNord or GLS to Parcel box or post office, on all orders over DKK 750 to Denmark, SEK 1100 to Sweden and €99 to Europe 📦
Can I choose the delivery location myself?
Yes 👍🏻 You can choose which PostNord post office/box or GLS parcel shop you want your package delivered to 🚚
What does "fast delivery" mean?
Fast delivery means that we send the item today, so that it is delivered to you as soon as possible 🤗 This only applies to orders for items that are in stock, before 15.00 on weekdays and only applies to orders that are delivered to PostNord Post Office or Parcelbox ☝🏻
A product is sold out or not available in my size?
Contact us on the chat 💬 We can see the current stock status for you and in some cases we have items in stock that have not yet been counted 🧮
Alternatively, the item can perhaps be reserved or pre-ordered ✔️
Alternatively, the item can perhaps be reserved or pre-ordered ✔️
Can I cancel/return my purchase?
Of course you can - and it's free! 💟
You have a 14-day right of cancellation from the day you receive your package from us 💪🏻 If you want to cancel your purchase, we will send you everything you need and help you as best we can 🫶🏻 You can read more about cancellation and return in our Refund Policy 👨🏼⚖️
You have a 14-day right of cancellation from the day you receive your package from us 💪🏻 If you want to cancel your purchase, we will send you everything you need and help you as best we can 🫶🏻 You can read more about cancellation and return in our Refund Policy 👨🏼⚖️
How do I contact customer service?
You can always contact us via the Customer Service page 💬 On the page you will find both our e-mail address, a contact form and instructions for Live Chatting with us, directly from the website 😊
Do you have a nappy permit from the municipality?
❌ Only applicable to customers from Denmark ❌
Find even more great questions and answers,
by visiting our new Help Universe:
Go to the Help Universe ➜